FAQ

Frequently Asked Questions (FAQ)

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Specific categories like innerwear, lingerie, socks and clothing freebies

- Any consumable item which has been used or installed

- Products with tampered or missing serial numbers/Template/Label

- Anything missing from the package you have received including price tags, labels, original packing, freebies and accessories

- Made-to-order / custom jewellery

- Fragile items, hygiene related items